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Terms of Service

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Effective Date: June 10, 2026

Welcome to Intelirate (“we,” “us,” “our”). These Terms of Service (“ToS”) govern your access to and use of our website (intelirate.com), any subdomains, and all online services, software, APIs, and content provided by Intelirate (collectively, the “Service”). By using the Service, you agree to be bound by these ToS. If you do not agree, please do not use the Service.

1. Overview and Scope

Intelirate provides technology services including:

  • Custom website and software development

  • Ready‑made software products

  • Mobile app development

  • AI solutions (chatbots, calling, automation)

  • Consulting, maintenance, and support

These ToS apply to all users, including visitors, clients, and anyone who interacts with our Service. Separate Master Services Agreements or Statements of Work (SOW) may govern specific projects. If there is a conflict between these ToS and a signed SOW, the SOW will control.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. If you are using the Service on behalf of a company or organisation, you represent that you have the authority to bind that entity. We may refuse service to anyone for any reason at any time.

3. Account Registration

Some features require an account. You agree to:

  • Provide accurate, current, and complete information.

  • Maintain the security of your login credentials.

  • Not share your account with others.

  • Notify us immediately of any unauthorised access.

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account.

4. Acceptable Use Policy

You agree not to misuse the Service. Prohibited activities include:

  • Illegal purposes – violating any applicable laws, regulations, or third‑party rights.

  • Harmful content – uploading viruses, malware, ransomware, or any code designed to disrupt the Service.

  • Abuse – attempting to gain unauthorised access, scanning vulnerabilities, or launching denial‑of‑service attacks.

  • Spam – sending unsolicited bulk messages, marketing emails, or promotions through our Service.

  • Infringement – using the Service to infringe on intellectual property, privacy, or other rights.

  • Resale – reselling any part of the Service without our written permission (except for white‑label ready‑made software under a valid license).

We may suspend or terminate your access immediately if you violate this policy.

5. Intellectual Property Rights

5.1 Our IP

All content on our website – including text, graphics, logos, icons, images, software, and documentation – is owned by Intelirate or its licensors and is protected by copyright, trademark, and other laws. You may not copy, modify, distribute, or reverse engineer any part without our written consent.

5.2 Your IP

You retain ownership of any content, data, or materials you upload or provide to us (“Your Content”). You grant us a limited, non‑exclusive, royalty‑free license to use, copy, and process Your Content solely to provide the Service. We will not use Your Content for any other purpose without your permission.

5.3 Feedback

If you provide ideas, suggestions, or feedback about our Service, you grant us a perpetual, irrevocable, worldwide license to use and implement that feedback without compensation.

6. Payment and Billing

  • Fees – All fees are stated in your proposal, SOW, or on our pricing page. Fees are exclusive of taxes, which you are responsible for.

  • Payment terms – Invoices are due within 15 days of the invoice date unless otherwise agreed. Late payments may incur interest at 1.5% per month or the highest legal rate.

  • Suspension – We may suspend your access to the Service if payment is overdue by more than 30 days.

  • Refunds – Custom development fees are non‑refundable once work has commenced. For ready‑made software, we offer a 14‑day money‑back guarantee if the product does not materially match its description.

7. Third‑Party Services

The Service may integrate with third‑party platforms (e.g., OpenAI, Twilio, Stripe, Shopify). Your use of those third‑party services is subject to their own terms and privacy policies. We are not responsible for the availability, security, or performance of third‑party services.

8. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR‑FREE, SECURE, OR FREE OF VIRUSES.

For custom development projects, our warranties are limited to those stated in the applicable SOW (e.g., workmanship and conformance to specifications).

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL INTELIRATE, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, DATA LOSS, BUSINESS INTERRUPTION) ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TOS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Intelirate and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your violation of these ToS.

  • Your use of the Service in a manner not authorised.

  • Your violation of any law or third‑party right.

  • Any content you submit or transmit through the Service.

11. Term and Termination

  • Term – These ToS remain in effect as long as you use the Service.

  • Termination by you – You may stop using the Service at any time. You may close your account by contacting us.

  • Termination by us – We may suspend or terminate your access without notice if you violate these ToS, fail to pay fees, or if we believe your use poses a security risk.

  • Effect of termination – Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive (IP, liability, indemnification, governing law) will survive.

12. Confidentiality

You may receive confidential information from us (e.g., non‑public software, pricing, business methods). You agree to use such information only to use the Service and not to disclose it to any third party without our written consent, except as required by law. This obligation continues for three years after termination.

13. Data Protection

Our collection and processing of personal data is governed by our Privacy Policy, which is incorporated into these ToS by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

If you use our AI chatbot or calling services, you are responsible for obtaining any necessary consents from your end‑users (e.g., for recording calls or processing personal data).

14. Force Majeure

Neither party will be liable for delays or failures caused by events beyond reasonable control, such as natural disasters, war, terrorism, internet outages, strikes, or government actions.

15. Governing Law and Dispute Resolution

These ToS and any dispute arising from them shall be governed by the laws of [Your Country/State], without regard to conflict of law principles.

Dispute Resolution Process:

  1. Informal negotiation – You and Intelirate will first attempt to resolve any dispute through good‑faith discussions for 30 days.

  2. Binding arbitration – If the dispute is not resolved informally, it shall be submitted to binding arbitration administered by [Arbitration Body, e.g., American Arbitration Association (AAA)] in [Your City]. Each party shall bear its own arbitration costs. No class actions or class arbitrations are permitted.

  3. Exceptions – Either party may seek injunctive relief in court to protect its intellectual property rights without first going through arbitration.

16. Changes to These Terms

We may revise these ToS from time to time. If we make material changes, we will notify you by email (to the address associated with your account) or by posting a notice on our website. Your continued use of the Service after the effective date of the changes means you accept the revised terms. If you do not agree, you must stop using the Service.

17. General Provisions

  • Entire agreement – These ToS, together with any SOW and our Privacy Policy, constitute the entire agreement between you and Intelirate regarding the Service.

  • Severability – If any provision of these ToS is found unenforceable, the remaining provisions will remain in full force.

  • Waiver – Our failure to enforce any right or provision does not waive that right.

  • Assignment – You may not assign these ToS without our written consent. We may assign them without restriction.

  • No agency – Nothing in these ToS creates an agency, partnership, or employment relationship.

18. Contact Information

For questions about these Terms of Service, please contact us:

Intelirate
Email: info@intelirate.com
Phone: +923099995705