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Last updated: June 10, 2026

Welcome to Intelirate (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website, services, software, and any related products (collectively, “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Definitions

  • “Client” – the individual or entity that purchases or uses our Services.

  • “Agreement” – the contract between Intelirate and the Client, which may be a proposal, statement of work, or online order form.

  • “Services” – website development, software development, mobile app development, AI software, AI chatbots, AI calling services, AI automation, ready‑made software, and any related consulting, maintenance, or support.

  • “Deliverables” – the final software, code, designs, or other materials produced for the Client.

  • “Intellectual Property” – patents, copyrights, trademarks, trade secrets, and any other proprietary rights.

2. Acceptance of Terms

By using our website or engaging our Services, you confirm that you have read, understood, and accepted these Terms. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

3. Our Services

Intelirate provides a wide range of technology services, including but not limited to:

  • Custom website development (any type, including e‑commerce, CMS, portals).

  • Custom software development (enterprise, SaaS, APIs, legacy migration).

  • Ready‑made software (white‑label CRM, LMS, invoicing, field service, etc.).

  • Mobile app development (iOS, Android, cross‑platform).

  • AI software (predictive analytics, computer vision, NLP, recommendation engines).

  • AI chatbot services (LLM‑based, WhatsApp, Slack, website).

  • AI calling services (outbound, inbound, IVR, surveys).

  • AI automation services (RPA, IDP, workflow automation).

Each specific project will be governed by a separate Statement of Work (SOW) or proposal that describes scope, timeline, fees, and deliverables. In case of conflict, the SOW prevails over these Terms.

4. Client Responsibilities

You agree to:

  • Provide accurate, complete, and timely information needed for the project.

  • Assign a single point of contact who has decision‑making authority.

  • Review deliverables promptly and provide feedback within agreed timeframes.

  • Obtain all necessary permissions, licenses, and consents for any third‑party content or systems you ask us to integrate with.

  • Comply with all applicable laws when using our Services (e.g., data protection, telemarketing regulations for AI calling).

Failure to meet these responsibilities may result in project delays or additional charges.

5. Payment Terms

  • Fees – quoted in your SOW or proposal. Fees are exclusive of taxes, which you are responsible for.

  • Invoicing – we invoice according to the agreed schedule (e.g., 50% upfront, 50% upon completion; or monthly for time‑and‑materials).

  • Late payment – invoices unpaid after 15 days may accrue interest at 1.5% per month (or the maximum allowed by law). We may suspend Services for overdue accounts.

  • Refunds – custom work is non‑refundable once development has started. For ready‑made software, we offer a 14‑day refund period if the product is materially different from its description.

6. Intellectual Property Rights

6.1 Ownership of Deliverables

Upon full payment, all custom‑developed code, designs, and materials (the “Deliverables”) become your exclusive property. We retain the right to reuse generic code libraries, frameworks, and components that are not unique to your project.

6.2 Pre‑existing IP

Any tools, software, or libraries we owned before the project remain our property. We grant you a perpetual, royalty‑free license to use any such tools that are embedded in your Deliverables.

6.3 Third‑party Licenses

If we use open‑source or third‑party software, we will inform you of the license terms (e.g., MIT, GPL). You agree to comply with those terms.

6.4 Ready‑made software

For our ready‑made products, you receive a license to use, modify, and resell (white‑label) according to the specific license you purchase (Standard, Unlimited, or SaaS). Source code is included only in Standard and Unlimited licenses.

7. Confidentiality

Both parties agree not to disclose each other’s confidential information (business plans, source code, customer data, etc.) to any third party without prior written consent, except as required by law. This obligation survives termination of this Agreement for 3 years.

8. Warranties and Disclaimers

  • Performance warranty – we warrant that our Services will be performed in a professional and workmanlike manner, conforming to the specifications in the SOW. If any Deliverable has a material defect, we will correct it at no charge within 30 days of notification.

  • AI model accuracy – for AI models, we guarantee a minimum accuracy (e.g., 90%) as agreed in the SOW. If the model fails to meet that accuracy on your validation data, we will retrain it at no cost.

  • No other warranties – except as expressly stated, our Services are provided “as is”. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non‑infringement.

9. Limitation of Liability

To the maximum extent permitted by law, Intelirate’s total liability for any claim arising out of or relating to these Terms or our Services shall not exceed the total fees paid by you to us in the six months preceding the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages (e.g., lost profits, data loss, business interruption), even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold Intelirate harmless from any claims, damages, or expenses (including legal fees) arising from:

  • Your violation of any law or third‑party right.

  • Your use of our Services in a manner not authorised by these Terms.

  • Any content or data you provide that infringes someone else’s intellectual property.

11. Termination

  • By either party – with 30 days’ written notice if no SOW is active.

  • By us for cause – immediately if you breach these Terms or fail to pay overdue fees after 10 days’ notice.

  • Effect of termination – you pay for all work completed up to the termination date. We will deliver all finished and in‑progress deliverables upon full payment. Sections on IP, confidentiality, liability, and indemnification survive termination.

12. Service Level Agreements (SLA)

For clients on a maintenance or support plan, the SLA (response times, uptime, etc.) will be detailed in a separate schedule. Standard support (email) is available Monday‑Friday, 9am‑5pm [your time zone]. Critical issues receive a response within 24 hours.

13. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy (available on our website). We comply with GDPR, CCPA, and other applicable laws when handling your data. For AI calling services, we ensure compliance with telemarketing laws (e.g., TCPA) by obtaining consent and maintaining do‑not‑call lists as instructed by you.

14. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, such as natural disasters, war, strikes, internet outages, or government actions.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your Country/State], without regard to conflict of law principles. Any dispute arising from these Terms shall first be attempted to be resolved through good‑faith negotiation. If unresolved within 30 days, the dispute shall be submitted to binding arbitration in [Your City] in accordance with the rules of [Arbitration Body, e.g., JAMS/AAA]. Each party bears its own arbitration costs.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of our Services after the effective date constitutes acceptance of the updated Terms.

17. Contact Information

For any questions about these Terms, please contact us at:

Intelirate
Email: info@intelirate.com
Phone: +923099995705