Service Overview

Intelirate builds AI‑powered chatbots that go beyond simple decision trees. Using Large Language Models (LLMs) and fine‑tuned NLP, our bots understand context, remember past conversations, and can even detect sentiment. Deploy on your website, WhatsApp, Facebook Messenger, Slack, Telegram, or any major platform.

Full Chatbot Capabilities

• Custom LLM‑Based Chatbots – Powered by GPT‑4, Claude 3, Llama 3, or open‑source models hosted on your own infrastructure.
• Intent Recognition & Context Management – Handles multi‑turn conversations, remembers user preferences, and manages session state.
• Multi‑Channel Deployment – One bot that works across: Website (chat widget), WhatsApp Business API, Messenger, Instagram DMs, Telegram, Slack, Microsoft Teams, and even SMS.
• CRM / Helpdesk Integration – Seamless connection with Salesforce, HubSpot, Zendesk, Freshdesk, ServiceNow, or custom APIs.
• Lead Qualification & Sales – Ask qualifying questions, book meetings (Calendly, HubSpot meetings), send product recommendations, and even process payments (Stripe, PayPal).
• Support Automation – Answer FAQs, reset passwords, check order status, initiate returns, and escalate to human agents when needed (with full context transfer).
• Analytics & Continuous Learning – Dashboard showing conversation volume, resolution rate, user satisfaction, fallback rate, and most common queries. Retrain models with real user feedback.
• Voice‑Enabled Chatbots – For telephony or voice assistants (Alexa, Google Assistant).

Our Chatbot Development Process

Phase 1 – Discovery & Conversation Design: We map all possible user journeys, write intents/entities, and design the personality/tone of your bot.

Phase 2 – Training & Integration: We train NLP models on your specific domain (e.g., product catalogue, support articles). Integrate with your backend systems via APIs.

Phase 3 – Testing & Simulation: Run thousands of test conversations, A/B test different responses, and validate with real users in a beta channel.

Phase 4 – Deployment & Monitoring: Launch on your chosen channels. Our team monitors for the first month to tune responses based on real interactions.

Phase 5 – Continuous Optimisation: Monthly retraining, addition of new intents, and integration of user feedback loops.

Quantifiable Results from Our Chatbots

• E‑commerce brand – Deployed website + WhatsApp chatbot → 40% increase in lead conversion, 75% reduction in support tickets.
• Travel agency – AI bot handling flight/hotel bookings → automated 60% of all customer queries, saved $250k annually in support costs.
• SaaS company – Slack‑based bot for internal IT support → resolution time dropped from 4 hours to 5 minutes.
• Healthcare clinic – Appointment scheduling bot → 48% reduction in no‑shows, 30% more appointments booked after hours.

Client Feedback

“Our Intelirate chatbot feels like a real human. It answers complex product questions, handles returns, and even cracks jokes. Our CSAT score for chat interactions is 92% – higher than our human agents!”
— Head of Customer Experience, Retail Chain

Technology Stack

• LLM Providers: OpenAI (GPT‑4o, GPT‑4 Turbo), Anthropic Claude 3, Google Gemini, Cohere, or open‑source (Llama 3, Mistral, Zephyr)
• NLP Frameworks: Rasa, Dialogflow ES/CX, Microsoft Bot Framework, LangChain, LlamaIndex
• Integration Platforms: Botpress, ManyChat (for marketing focus), Chatfuel
• Backend: Python (FastAPI/Django), Node.js, or serverless (AWS Lambda, Vercel)
• Knowledge Base: Vector databases (Pinecone, Weaviate, Qdrant) for RAG (retrieval‑augmented generation)
• Channels: Web (custom React widget), WhatsApp Cloud API, Messenger Platform, Telegram Bot API, Slack Bolt

Pricing & Deployment Options

• Starter Chatbot (Rule‑based + small NLP) – $3,900 one‑time + $199/month hosting. 1000 conversations/month included.
• LLM‑Powered Advanced Bot – $12,900 – $24,900 setup + $499 – $1,499/month (varies by volume and model).
• Enterprise (on‑premise LLM) – Custom quote. Full data privacy, unlimited conversations, dedicated infrastructure.
• Chatbot as a Service (subscription) – $999/month includes all features, up to 10,000 conversations/month, no setup fee.

Start a Pilot Chatbot in 5 Days

We’ll build a functional chatbot prototype for one specific use case (e.g., FAQ or lead qualification) within 5 business days. Test it with real users – if you’re not satisfied, you pay nothing.

Claim your risk‑free pilot – or watch a 3‑minute demo of our latest chatbot.