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Last updated: June 10, 2026

Intelirate (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services (including software, AI tools, chatbots, and calling services), or interact with us. Please read this policy carefully. By using our services, you consent to the practices described below.

1. Information We Collect

We collect several types of information from and about you.

1.1 Personal Information You Provide Directly

  • Contact details – name, email address, phone number, company name, job title.

  • Account credentials – username, password (hashed), and preferences.

  • Billing information – payment method details (processed by third‑party payment gateways; we do not store full credit card numbers).

  • Project data – any information you share in proposals, messages, or support tickets.

  • Communications – emails, chat logs, call recordings (with your consent where required), and feedback.

1.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

  • Usage data – IP address, browser type, device information, pages visited, time and date, referring URLs.

  • Cookies and similar technologies – see Section 5 below.

  • Performance data – for software we host, we may collect error logs, usage statistics, and feature adoption metrics.

1.3 Information from Third Parties

We may receive information about you from:

  • Payment processors (Stripe, PayPal) – to confirm payment status.

  • Communication platforms (Slack, WhatsApp) – if you interact with our chatbots on those platforms.

  • Public sources – to verify business details or for fraud prevention.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our services – developing custom software, delivering ready‑made products, providing AI chatbots, AI calling, and automation.

  • To communicate with you – respond to inquiries, send project updates, invoices, technical notices, and support messages.

  • To improve our services – analyse usage patterns, fix bugs, optimise performance, and train AI models (only on anonymised or aggregated data unless you give explicit consent).

  • To process payments – verify transactions and prevent fraud.

  • To comply with legal obligations – respond to lawful requests from authorities, enforce our terms, and protect our rights.

  • For marketing – send newsletters, case studies, and promotional offers (you can opt out at any time).

2.1 Special Note on AI Services

  • AI Chatbots and Calling – conversations may be logged and analysed to improve accuracy. We anonymise personal data before using it for model training. You are responsible for informing your end‑users if your chatbot or calling service records interactions.

  • AI Software – any data you provide for training (e.g., images, text, transaction records) is used solely for your model. We do not share your training data with third parties unless required by law.

3. Legal Basis for Processing (GDPR Compliance for EEA Users)

If you are in the European Economic Area, we process your personal data under the following legal bases:

  • Contract performance – to deliver the services you requested.

  • Legitimate interests – to improve our services, prevent fraud, and communicate with you.

  • Consent – for marketing emails and optional data collection.

  • Legal obligation – where we must comply with a law.

You have the right to withdraw consent at any time.

4. Sharing Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

  • Service providers – trusted third parties who assist with hosting, payment processing, email delivery, analytics, and customer support. They are contractually obligated to protect your data.

  • AI model providers – if you use our AI services (e.g., OpenAI, Google Cloud AI), your prompts and outputs may be transmitted to those platforms in accordance with their privacy policies. We will inform you before enabling such integrations.

  • Business transfers – if we are acquired or merge with another company, your information may be transferred as part of that transaction.

  • Legal compliance – when required by law, court order, or government request.

  • Protection of rights – to enforce our terms or protect the safety of our users.

We never share your source code, proprietary business logic, or confidential project files with third parties except as necessary to deliver the service (e.g., cloud hosting).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

5.1 Types of Cookies We Use

  • Essential cookies – required for site functionality (login, shopping cart, forms).

  • Performance cookies – collect anonymised data about how visitors use our site (Google Analytics).

  • Functionality cookies – remember your preferences (language, region).

  • Targeting/advertising cookies – used only with your consent (e.g., remarketing).

5.2 Your Choices

You can set your browser to refuse all or some cookies. However, some parts of our website may not function properly. You can also opt out of Google Analytics by installing the Google Analytics Opt‑out Browser Add‑on.

6. Data Security

We implement industry‑standard measures to protect your data:

  • Encryption – data in transit (TLS 1.2+) and at rest (AES‑256).

  • Access controls – role‑based access, two‑factor authentication for internal systems.

  • Regular audits – vulnerability scans, penetration testing, and compliance checks.

  • Data minimisation – we only collect what is necessary.

Despite our efforts, no transmission over the internet is 100% secure. You use our services at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

  • Account information – retained while your account is active, plus 12 months after termination for legal and billing purposes.

  • Project files and source code – deleted 90 days after project completion unless you have an active maintenance agreement.

  • Chatbot and call logs – retained for 30 days (for quality improvement) then anonymised or deleted.

  • Marketing data – until you unsubscribe.

You may request deletion of your data at any time (see Section 9).

8. Your Rights and Choices

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have the following rights:

  • Access – request a copy of the personal data we hold about you.

  • Correction – ask us to correct inaccurate or incomplete data.

  • Deletion – request that we delete your data (subject to legal exceptions).

  • Restriction – limit how we use your data.

  • Portability – receive your data in a machine‑readable format.

  • Objection – object to processing based on legitimate interests.

  • Opt‑out of sales – we do not sell data, but you can opt out of marketing.

To exercise any of these rights, contact us at privacy@intelirate.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

For California Residents (CCPA)

We do not sell your personal information. You have the right to know what data we collect, request deletion, and not be discriminated against for exercising your rights.

9. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us, and we will delete it.

10. International Data Transfers

We may transfer your data to countries other than your own, including the United States, where our servers and some service providers are located. When we transfer data from the European Economic Area, we use Standard Contractual Clauses approved by the European Commission to ensure adequate protection. By using our services, you consent to such transfers.

11. Third‑Party Links

Our website may contain links to third‑party websites, plugins, or applications (e.g., payment gateways, social media). Clicking those links may allow third parties to collect data about you. We do not control these third parties and are not responsible for their privacy practices. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (to the address you provided) or by posting a prominent notice on our website prior to the change becoming effective. Your continued use of our services after the effective date constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Intelirate
Email: privacy@intelirate.com
Phone: +923099995705