Project Overview
HelpBot, a 2000‑employee company, struggled with IT ticket volume. Intelirate built a RAG‑powered Slack bot that answers common questions from internal knowledge base.
Services Provided
- Slack integration with interactive buttons
- RAG pipeline (Pinecone + embeddings)
- Ticket creation for unresolved issues (Jira)
- Password reset automation (Okta API)
- Announcement broadcast
Results Achieved
- 65% of IT tickets resolved by bot (no human)
- Average resolution time: 2 minutes (from 4 hours)
- IT team workload reduced by 50%
- Employee satisfaction up 40%
Client Feedback
“HelpBot is like having an IT guru on every Slack channel. Our team loves it.”
Tech Stack
- LangChain, Pinecone, OpenAI embeddings
- Slack Bolt (Python), Jira API