Project Overview
EmailFlow, a customer support department, received 500+ emails daily that needed manual classification and routing. Intelirate built an NLP pipeline that automates triage.
Services Provided
- Incoming email parsing (IMAP)
- NLP classification (request type, priority, language)
- Extract key data (order number, address, etc.)
- Create ticket in Zendesk with custom fields
- Auto‑respond with acknowledgment
Results Achieved
- 90% of emails automatically routed correctly
- First response time from 4 hours to 5 minutes
- Support team saved 60 hours/week
- Customer satisfaction up 35%
Client Feedback
“EmailFlow turned our chaotic inbox into a streamlined machine. Our agents love it.”
Tech Stack
- Python, spaCy, scikit‑learn
- Zendesk API, IMAP, SendGrid