Project Overview
ShopBot, an online electronics store, wanted to offload repetitive questions (returns, order status, tech specs). Intelirate built a GPT‑powered WhatsApp chatbot.
Services Provided
- LLM‑based conversation (GPT‑4o)
- Integrated with Shopify (order lookup, returns)
- Multi‑language (English, Spanish, Hindi)
- Human handoff with context transfer
- Analytics dashboard
Results Achieved
- 70% of support queries resolved without human
- Average response time: 5 seconds (from 2 hours)
- Support team reduced by 50%
- CSAT score 4.8/5
Client Feedback
“Our customers love chatting with the bot – they don’t even realise it’s AI half the time.”
Tech Stack
- OpenAI API, Twilio for WhatsApp
- Node.js, MongoDB, Redis