Project Overview
CollectAI, a collections agency, needed to scale outbound calls. Intelirate built an AI caller that negotiates payment plans and processes card payments.
Services Provided
- Compliant script (FDCPA)
- Payment processing via Stripe (PCI level 1)
- Dynamic negotiation (offer settlements)
- Call recording and audit trail
- Integration with debt management system
Results Achieved
- 35% higher recovery rate than human agents
- Call volume increased 5x (AI works 24/7)
- Cost per call reduced by 80%
- Complaints dropped (consistent, polite tone)
Client Feedback
“CollectAI recovered $2M in first 6 months. Our clients love the consistency.”
Tech Stack
- Voximplant, Google STT/TTS
- Stripe Connect, Python