Project Overview
SupportAI, a telecom company, wanted to replace frustrating “press 1 for…” IVRs with natural language. Intelirate built an AI receptionist that understands free speech.
Services Provided
- Open‑ended speech recognition (no keypress)
- Intent routing (billing, tech support, sales)
- Answer FAQs via voice
- Escalate to human with context
- Call analytics (intent distribution, hold times)
Results Achieved
- 80% of callers resolve without human
- Average call time reduced from 7 to 3 minutes
- Customer satisfaction up 40%
- Saved $500k annually in call centre costs
Client Feedback
“Finally, an IVR that understands what I say. Our customers no longer hate calling us.”
Tech Stack
- Google CCAI, Dialogflow CX
- Twilio Elastic SIP Trunking