Project Overview
ClinicAI Dental had a 35% no‑show rate. Intelirate deployed an AI calling system that reminds patients 48 hours and 2 hours before appointments, with reschedule option.
Services Provided
- Outbound AI calls with natural speech
- Reschedule via voice or SMS link
- Integration with practice management software
- Analytics dashboard (call outcome, no‑show reduction)
- Bilingual (English/Spanish)
Results Achieved
- No‑show rate dropped from 35% to 18%
- Saved front desk 25 hours/week
- Patient satisfaction up (prefer automated calls)
- ROI in 2 months
Client Feedback
“The AI voice is so natural, patients don’t realise it’s a machine. Our schedule is finally full.”
Tech Stack
- Twilio Voice, Deepgram STT
- ElevenLabs TTS, Node.js